Driving No Touch Claims With the Data Exchange

Verisk Insurance Solutions Saurabh Khemka
SVP and General Manager, IoT/Telematics, Verisk Insurance Solutions

USAA Ramon Lopez
VP of Claims Innovation, USAA

As insurance companies become more insightful & automated the customer and ecosystem benefit. Here we explore how we reached this point and where to go from here.

  • Solve the 'many-to-many' problem by utilizing the exchange model framework to collect data from the OEMs, TSPs and other providers to streamline operations and efficiency
  • Enable cutting-edge capabilities (e.g. predictive analytics to severity threshold filtering) to bring the relevant party into play (i.e. property adjustors) to expedite claims and increase satisfaction
  • Build a roadmap to no touch claims and proactive loss mitigation including fraud detection, total loss identification and the right next step (i.e. accident management) for added cost reductions

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