Improved CRM systems through real time information provision

General Electric Stephen Ulanoski
Senior Vice President & General Manager (Telematics), General Electric

Transportation management systems handle many processes that can be shared with supply chain partners for improved CRM and stimulate repeat business. Here are the methods to achieving this essential functionality in your system

  1. How centralising Transport Management Systems impacts the whole supply chain to increase purchasing power and contract negotiation
  2. Improve carrier / logistics communications through EDI, Internet portals and the use of email.
  3. Improve the speed and accuracy of freight bills, audit and payment through automated electronic reconciliation
  4. How to automate order processing to optimise load costing, carrier selection, tendering, carrier acceptance and shipment visibility.

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